Gaya APA
Tjiptono, F., Chandra, G.
(2007).
Service, quality & satisfaction
(
Edisi 2)
.
Yogyakarta:
Penerbit Andi.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, quality & satisfaction".
Edisi 2
Yogyakarta:
Penerbit Andi,
2007.
Teks.