Gaya APA
Gaspersz, V.
(2002).
ISO 9001 : 2000 and continual quality improvement
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Jakarta:
Gramedia Pustaka Utama.
Gaya MLA
Gaspersz, Vincent.
"ISO 9001 : 2000 and continual quality improvement".
Jakarta:
Gramedia Pustaka Utama,
2002.
Teks.